Medical Centre’s Achievement of Quality Management Certificate from Sri Lanka Standards Institute (SLSI)

University of Sri Jayawarenepura as a premier University in Sri Lanka has embarked on the mission of standardizing their Academic and Non academic services by International standards. As a first milestone of this mission, the Medical center of Sri Jayawarenepura University has obtained ISO 9001:2015 certification for their services. In the simple ceremony, to hand over the standardization certificate by Director General of Sri Lanka Standard Institute,  Dr. Siddika Senarathne to the Vice chancellor of the University of Sri Jayawardenepura, Senior Prof. M.M. Padmalal, was held at the Senate board room of the University on 8th August 2023. Addressing the gathering the Vice chancellor, Senior Prof M.M. Padmalal stated that the standardization of all the services of the University by International standards is one of his major objectives to be achieved during his teneure. The Dean Faculty of Applied Sciences, the Dean Faculty of Computing, the Registrar, Chief Medical officer, staff of the Medical centre, members of the Academic and Non-academic staff, Senior Manager and Systems Manager Information and Communications Agency in Sri Lanka (ICTA) were present on this occasion.

The Medical centre was fully digitalised in 2021 and has been going paperless for the past 2 years. The software which is used at the Medical centre is the Hospital Health Information Management system (HHIMS). The Dean Faculty of Computing, Prof Prasad Jayaweera initiated this digitalisation. The software was given for free by Information and Communication Agency in Sri Lanka (ICTA).  The next phase of the development of the Medical centre is the implementation of ISO 9001:2015, Quality management system.

This is a significant achievement of our institution’s Medical Centre. This accomplishment highlights our Medical Centre’s commitment to delivering exceptional healthcare services in line with the highest quality standards.

Quality management is a cornerstone of modern healthcare systems, playing a pivotal role in ensuring patient safety, improving service efficiency, and fostering a culture of continuous improvement. The successful acquisition of the Quality Management Certificate from SLSI is a testament to the dedication and hard work exhibited by our Medical Centre’s staff, the guidance and mentorship of the then Acting Vice Chancellor, Prof Upul Subasinghe ( Dean Faculty of Applied Sciences), the generously allocated financial resources by Registrar, Bursa and the University Council, and the unwavering support of various departments such as Finance, Supplies, Landscaping and Maintenance.

Key Benefits of the Quality Management Certificate:

1. Enhanced Patient Care: The implementation of a quality management system at our Medical Centre has led to improved patient care and safety. Standardized procedures, protocols, and guidelines contribute to consistent, high-quality medical services and treatments.
2. Efficient Operations: A structured quality management framework facilitates streamlined operations, reducing inefficiencies and minimizing waste.
3. Patient Satisfaction: By adhering to recognized quality standards, our Medical Centre is better positioned to meet patient expectations and ensure their satisfaction.
4. Continuous Improvement: The Quality Management Certificate serves as a foundation for a culture of continuous improvement. Regular reviews, audits, and assessments enable us to identify areas for enhancement and implement necessary changes.
5. Credibility and Recognition: Attaining the Quality Management Certificate from a reputable institution like SLSI bolsters our Medical Centre’s reputation and credibility. It demonstrates our commitment to excellence and positions us as a trusted healthcare provider.
6. Alignment with International Best Practices: SLSI’s standards are aligned with international best practices, allowing our Medical Centre to benchmark itself against global healthcare quality standards and stay abreast of industry advancements.

Next Steps:

As we move forward, it is imperative that we capitalize on this achievement by consistently upholding the established quality management practices and continuously striving for improvement. Our Medical Centre will remain committed to:

– Regularly reviewing and updating protocols and procedures to ensure alignment with evolving healthcare standards.

– Conducting internal audits and assessments to identify areas for improvement and promptly addressing any gaps.

– Encouraging a culture of open communication and collaboration among staff members to share best practices and innovative ideas.

Conclusion:

The Quality Management Certificate from SLSI is a significant milestone in our Medical Centre’s journey toward excellence in patient care and service delivery. It symbolizes our dedication to providing top-tier healthcare services that prioritize patient well-being and safety.