The Medical Centre at the University of Sri Jayewardenepura has marked a historic achievement by becoming the first medical institution in Sri Lanka to be honoured with the International Standard Organisation (ISO) 9001:2015 Quality Management Certificate by the Sri Lanka Standards Institute (SLSI). This prestigious recognition underscores the institution’s commitment to delivering exceptional healthcare services that meet the highest quality standards.
On August 8, 2023, the Director General of the Sri Lanka Standards Institute, Dr. Siddhika Senarathne, presented the ISO 9001:2015 Quality Management Certificate to the Vice Chancellor, Senior Prof. M.M. Padmalal, during an awards ceremony. The event was attended by dignitaries including the Dean of the Faculty of Applied Sciences, the Dean of the Faculty of Computing, the Registrar, the Chief Medical Officer, the Medical Centre staff, members of the academic and non-academic staff, as well as senior managers and representatives from the Information and Communications Agency in Sri Lanka (ICTA).
Having undergone a full digital transformation in 2021, the Medical Centre has successfully transitioned to a paperless operation over the past two years. The Hospital Health Information Management System (HHIMS) serves as the software backbone for the centre, a gift from the Information and Communication Agency in Sri Lanka (ICTA). This achievement sets the stage for the upcoming phase of development—the implementation of the ISO 9001:2015 Quality Management System.
This accomplishment marks a significant milestone for the university’s Medical Centre. It not only highlights their dedication to providing top-tier healthcare services but also underscores their commitment to the principles of quality management that ensure patient safety, operational efficiency, and continuous enhancement.
Key Benefits of the ISO 9001:2015 Quality Management Certificate:
Enhanced Patient Care: The implementation of a comprehensive quality management system has resulted in improved patient care and safety. Uniform procedures, protocols, and guidelines contribute to consistent and high-quality medical services and treatments.
Efficient Operations: A well-structured quality management framework streamlines operations, reducing inefficiencies and waste.
Heightened Patient Satisfaction: Adherence to internationally recognized quality standards positions the Medical Centre to better fulfill patient expectations and ensure satisfaction.
Continuous Improvement: The Quality Management Certificate establishes a foundation for a culture of continuous improvement. Regular evaluations, audits, and assessments facilitate the identification of areas for enhancement and the implementation of necessary changes.
Credibility and Acknowledgment: The attainment of the Quality Management Certificate from the esteemed SLSI boosts the reputation and credibility of the Medical Centre, showcasing its unwavering commitment to excellence and solidifying its position as a trusted healthcare provider.
Alignment with Global Best Practices: SLSI’s standards align with global best practices, allowing the Medical Centre to benchmark itself against international healthcare quality standards and stay abreast of industry advancements.
Moving forward, the Medical Centre is dedicated to upholding established quality management practices and pursuing continuous improvement. This commitment involves:
- Regularly updating protocols and procedures to ensure alignment with evolving healthcare standards.
- Conducting internal audits and assessments to identify areas for enhancement and promptly addressing any shortcomings.
- Encouraging a culture of open communication and collaboration among staff members to foster the sharing of best practices and innovative ideas.
The ISO 9001:2015 Quality Management Certificate from SLSI signifies a remarkable achievement for the Medical Centre. It serves as a beacon of their journey towards excellence in patient care and service delivery. The certificate symbolizes their unwavering dedication to offering top-tier healthcare services that prioritize patient well-being and safety.
